Because companies rely on Symbient Opta for storing and managing their most critical company data,
security is our top priority. To help make your data even more secure, Symbient Opta provides
multi-factor, sometimes called 2-factor, authentication for its users.
According to Wikipedia, Multi-factor authentication (MFA; encompassing two-factor authentication,
or 2FA, along with similar terms) is an electronic authentication method in which a user is granted
access to a website or application only after successfully presenting two or more pieces of evidence
(or factors) to an authentication mechanism. MFA protects user data from being accessed by an
unauthorized third party which may have been able to discover, for example, a single password.
A third-party authenticator (TPA) app enables two-factor authentication, usually by showing a
randomly generated and frequently changing code to use for authentication.
Note: Symbient Opta requires a TPA app to be installed by its users in order to provide multi-factor authentication.
Log into Symbient Opta.
Click your name in the top-right corner of the page. This will drop down a window that shows your
user profile picture and name.
Click the "Settings" button at the bottom of this drop down window to navigate to the User Preferences page.
Check the box that says "Enable Multi-factor authentication".
Click the "Save" button.
A new box will appear with the title "Multi-factor Authentication".
Install the third-party authentication app of your choice for your specific mobile device.
Open the TPA app on your mobile device and follow its instructions for adding a new application. This will
involve using your mobile device's camera to scan the QR code displayed in the Multi-factor Authentication
window in Symbient Opta.
After adding Symbient Opta as an app to your TPA app, enter the 6-digit code from the TPA app into the verification
box on the User Preferences page and click the "Verify" button.
Note: With multi-factor authentication enabled, every time you log in you'll be expected to provide the 6-digit
code at the login screen along with your username and password. If you uninstall the TPA app or cannot access
the 6-digit code for other reasons, please contact your organization's Symbient Opta admin to have MFA
temporarily disabled for your account until you can log back into the application.